The practice offers a complaints procedure. Our Practice Manager or a member of staff will give you further information.
Please see our complaints procedure below:
practice complaints leaflet.doc
If you have any comments or suggestions about the services we provide, please ask at reception for a comments/suggestion form. Please hand this form back to reception staff and the Practice Manager will contact you.
We aim to provide the highest possible standards of service at all times and we try to deal swiftly with any problems that may arise.
If you need to take matters further you should contact either:
BCICB Time2Talk
Civic Centre
St.Peters Square
Wolverhampton
WV1 1SH
Email: Bcicb.time2talk@nhs.net
Telephone: 0300 0120 281
If you are not satisfied with the final response from Keats Grove Surgery or Time2Talk, you can only then contact -
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033
Website www.ombudsman.org.uk